Shipping & Returns
We aim to dispatch your order within two working days. Items are shipped using Royal Mail. If you wish to use another courier, please message to discuss arrangements and additional payment.
All international orders are shipped via Royal Mail. For Europe the estimated shipping time is 5- 7 working days and for the rest of the world the estimated delivery time is between 5 and 10 working days but can vary depending on location and peak / seasonal times.
**Please note that currently Ionna Marie Designs does not ship outside of the UK, but hope to provide this service to international customers soon.
Customs & Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Ionna Marie Designs are responsible for delays due to customs.
Returns & Exchange Policy
Cancellations & Returns
If you have ordered something by mistake or had a change of heart, you may cancel your order within 1 hour of purchase.
If the items have already been delivered you have 7 days from the day received to contact me to discuss your concern and if agreed, the item must be returned within 14 days of delivery. Please be aware that buyers are responsible for return postage costs. Items must be returned in its original condition as the buyer is responsible for any loss in value.
Damaged or Defective
In the unlikely event that you receive an item that is damaged or defective, please contact us within 7 days of delivery providing a photograph that clearly shows the concern. We can discuss and agree the best way to proceed, be that an exchange or full refund.
Due to nature of certain items, unless damaged or defective I am unable to accept the following:
Custom or personalised orders
If you have any concerns about your order please use the Contact form to get in touch.