Help & Support
Need a little help? Start here.
From choosing the right card to delivery, personalisation and returns, you’ll find answers to the questions I’m asked most often.
Can’t find what you’re looking for? Get in touch, I’m always happy to help.
FAQ
Everything you need to know about my cards, stationery, artwork and personalisation.
I create soulful greeting cards, stationery, art prints and other paper goods designed to celebrate culture, connection and meaningful moments.
My work is about creating art and stories that help people celebrate who they are, where they come from and the people they love.
Yes, but there is a difference between personalising the message inside a card and changing the artwork itself.
My greeting cards are professionally printed from the original artwork, so I'm unable to change, add to or edit the front or back of a standard card.
However, selected cards can have a personalised message printed inside, making it easy to send a card directly to your recipient.
Please see the individual product listing for details or visit our Printed Personalised Message service.
Absolutely! Simply enter their delivery address when ordering.
Remember, all cards in the collection are blank inside.
If you're adding a printed message, please use the Printed Personalised Message service and provide your wording exactly as you'd like it to appear.
Yes. I create unique, personalised artwork in my own style, based on the ideas, information or photographs you provide.
Commissions can be physical or digital, and I can accommodate most sizes.
As each piece is created from scratch, custom artwork takes considerably more time and creative work than a standard card, so it is priced accordingly. Please allow several weeks for completion.
Get in touch before ordering to discuss your idea, timescale and requirements.
Terms & Conditions apply.
Standard designs cannot be altered or customised.
If you have something specific in mind, a custom artwork commission may be a better option.
Sizes vary between designs, so please check the individual product listing for full details.
Yes. If you'd like to stock my work or place a larger order, please get in touch to discuss your requirements.
Delivery & Shipping
Clear and simple information about processing, Royal Mail delivery and international orders.
Please allow 1–3 working days for me to prepare and dispatch your order.
This is separate from Royal Mail's delivery time.
During particularly busy periods, especially Christmas, please allow a little extra time.
I send all orders using Royal Mail services, unless otherwise stated.
Royal Mail's current delivery aims are:
1st Class: 1-2 working days
2nd Class: within 3 working days
These are delivery aims, not guaranteed dates. Please remember to add my 1–3 working day processing time when estimating when your order will arrive.
I send international orders using Royal Mail International Standard, unless otherwise stated.
Royal Mail's current delivery aims are approximately 3–7 working days to Europe and 6–10 working days worldwide.
These are estimates only and do not include my processing time or any delays caused by customs or local postal services.
Don't worry. Royal Mail delivery times are estimates and can take longer, particularly during busy periods.
Please check your delivery address and whether a delivery card has been left before getting in touch.
If your order is still missing 10 working days after the estimated delivery date, please contact me. This is the point at which Royal Mail allows a claim for a potentially lost item to be made.
You can find more information about Royal Mail's lost item process here.
Yes. International parcels can sometimes be held by customs or delayed by the postal service in the destination country.
These delays are outside my control, and delivery estimates may therefore be extended.
Any customs duties, import taxes or other charges are the responsibility of the recipient.
Please contact me as soon as possible if you've entered the wrong address.
If your order hasn't been dispatched, I'll do my best to help. Once it has been sent, I can't guarantee that the address can be changed or the parcel redirected.
Returns & Cancellations
Need to change your order or something isn't quite right? Here's what you need to know.
If you've just placed your order and it hasn't been dispatched, please contact me as soon as possible. I'll do my best to cancel it before it leaves.
For standard, non-personalised items, online orders are generally covered by a 14-day cancellation right, subject to applicable UK consumer law.
If your order has already been dispatched, you may need to return it before a refund can be processed.
Personalised and custom-made items are generally excluded from this cancellation right.
Standard, non-personalised items can generally be returned under the applicable UK cancellation rights.
Please contact me before returning anything. Items should be returned in their original condition and packaged securely.
Unless an item is faulty, damaged or incorrect, return postage is normally the customer's responsibility.
Personalised and custom-made items are generally not eligible for cancellation simply because you've changed your mind, as they have been made specifically for you.
This includes cards with personalised printed messages and bespoke artwork.
If your personalised or custom item arrives damaged, faulty or isn't what was agreed, please get in touch so I can put things right.
I'm sorry if your order arrives damaged.
Please contact me as soon as possible with photographs of the item and its packaging. This helps me understand what happened and decide the best way to resolve it.
Please get in touch as soon as you notice.
I'll do my best to put things right, so please don't return the item until I've contacted you with the next steps.
If your item is faulty or doesn't meet your consumer rights, please contact me.
I'll work with you to find an appropriate solution. Your statutory consumer rights are not affected by these policies.
Please contact me before sending anything back.
I'll confirm whether your item is eligible for return and explain what to do next. Please keep your proof of postage until your return has been resolved.
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