google-site-verification: google9e35f18e75047b38.html
top of page

OUR STORE POLICIES

Things You Need to Know

Ionna Marie Designs was founded with a few goals in mind: giving customers a rewarding and enjoyable shopping experience. The business is conducted according to the same values, knowing that better service equals loyal customers. The store policies are detailed below, please have a look and get in contact if you want to learn more!

Home Life 002a.png
Single Dot Cream

IMD

OUR SHIPPING POLICY

How We Do It

UK Shipping

Ionna Marie Designs aims to dispatch your order within two working days. Items are shipped using Royal Mail. If you wish to use another courier, please message to discuss arrangements and additional payment.

 

International Shipping

I've got you covered!

For customers outside of the UK, visit our ETSY shop using the link provided.

 

Customs & Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Ionna Marie Designs is not responsible for delays due to customs.

Single Dot Cream

IMD

RETURNS

& EXCHANGES

Cancellations & Returns

If you have ordered something by mistake or had a change of heart, you may cancel your order within one hour of purchase.

If the items have already been delivered you have 7 days from the day received to contact me to discuss your concern and if agreed, the item must be returned within 14 days of delivery. Please be aware that buyers are responsible for return postage costs. Items must be returned in its original condition as the buyer is responsible for any loss in value.

Single Dot Cream

IMD

WARRANTY AT IONNA MARIE DESIGNS

Our Policy

Damage or Defective

In the unlikely event that you receive an item that is damaged or defective, please contact Ionna Marie Designs within 7 days of delivery providing a photograph that clearly shows the concern. I can discuss and agree the best way to proceed, be that an exchange or full refund.

 

Non-returnable

Due to the nature of certain items, unless damaged or defective I am unable to accept the following:

• Custom or personalised orders.

•Digital downloads.

• Sale items.

bottom of page